How we handle your team's data.

Rocket Team AI (“we”, “us”, “Rocket Team AI”) operates rocketteam.ai. This policy explains what we collect, why, and what we never do with it.

Who this applies to

This covers team leaders who create accounts on rocketteam.ai, and the real estate agents those leaders add to their teams.

What we collect

• Team leader info: name, email, team name, billing details (held by Stripe — we never see card numbers).
• Agent info: name, phone number, annual GCI goal. Added by the team leader.
• Activity data: daily conversations, appointments, contracts, and closed deals — either self-reported by agents via SMS or pulled from an integrated CRM.
• SMS history: the back-and-forth between Cosmo and each agent, for the purpose of coaching tone and quality.

What we never do

• We never sell, rent, or share your data with third parties for marketing purposes.
• We never send marketing texts to agents. Every SMS is coaching content the agent opted into.
• We never scrape, buy, or pre-seed phone numbers. Every agent phone number in our system was entered by a team leader who has the right to contact them.

SMS opt-in & TCPA compliance

Every agent added to a team receives a one-time invite text asking them to reply YES to start daily coaching. We only begin sending daily texts after that affirmative reply. Agents can reply STOP at any time and the daily loop halts immediately — permanently, unless the agent texts START to re-enable. We are registered through The Campaign Registry (TCR) under brand ID CBXNTBEA and operate on Telnyx 10DLC infrastructure in full TCPA compliance.

Data retention

Active accounts: your data stays available as long as your subscription is active. Cancelled accounts: all data is deleted 30 days after cancellation, except anonymized aggregate statistics we use to improve Cosmo's coaching.

Questions

Email privacy@rocketteam.ai.